Return Policy and Terms
Last updated 6/14/20, 7:30 a.m.
In order to initiate a return, email: email@example.com with the below information. Please review our terms listed below.
a. Order #
b. Order Date
d. Email Address:
e. Items, Colors, Quantities you'd like to return
f. Reason for Return
- All samples are final - both blank and custom. We offer a discounted sample rate, which covers our own shipping/handling and item cost. This fee is non-refundable.
- We don’t process returns on embroidered, printed, washed or decorated merchandise.
- We don’t accept returns on discontinued items or merchandise that is more than 30 days old.
- You must make all claims for shortages or damages within 72 hours of receiving the merchandise.
- Without a valid return authorization number, our warehouse won’t accept returns.
- Please include a copy of your invoice to ensure we can issue you a proper credit within 10-14 business days.
- All returned or refused shipments are subject to a 20% or $10 (whichever is greater) restocking charge, in addition to both outbound and return freight costs.
- All returned items must include original packaging, tags, stickers, and be in like-new condition.
- We don’t provide cash refunds.