Return Policy


Return Policy and Terms
Last updated 6/14/20, 7:30 a.m.

In order to initiate a return, email: with the below information. Please review our terms listed below.

a. Order #
b. Order Date
c. Name
d. Email Address:
e. Items, Colors, Quantities you'd like to return
f. Reason for Return

  • All samples are final - both blank and custom. We offer a discounted sample rate, which covers our own shipping/handling and item cost. This fee is non-refundable.
  • We don’t process returns on embroidered, printed, washed or decorated merchandise. 
  • We don’t accept returns on discontinued items or merchandise that is more than 30 days old.
  • You must make all claims for shortages or damages within 72 hours of receiving the merchandise.
  • Without a valid return authorization number, our warehouse won’t accept returns.
  • Please include a copy of your invoice to ensure we can issue you a proper credit within 10-14 business days.
  • All returned or refused shipments are subject to a 20% or $10 (whichever is greater) restocking charge, in addition to both outbound and return freight costs.
  • All returned items must include original packaging, tags, stickers, and be in like-new condition. 
  • We don’t provide cash refunds.