Frequently Asked Questions (F.A.Q)

1. How do I contact you with questions?

For orders, inventory/stock checks, and general questions, call: 877-255-9112

For all general inquiries, order status, quotes, inventory, billing, and other questions email us at

For custom jobs, email us at

We respond to most emails and requests within 24 hours and look forward to working with you.

2. Are you open to the public? Do I need to set up an account to order?

Yes, we are open to the public. No account is required to place an order. For tax exemption on orders, please email a copy of a seller's permit, resale certificate, or business license. We will update the account on file and please allow 1 business day for processing.

3. Do you have a minimum order?

There is no minimum order on most items we carry. For select brands/styles, which may ship from the manufacturer and/or are only sold in case quantities, there may be a minimum order required of 12 units per same color/style. Please email us to verify if needed.

4. Do you accept backorders?

Yes, we do accept backorders on most items we carry. Please email us at to submit a backorder. Due to ongoing manufacturing and shipping delays, backorders may require some time to process and ship. Please email us to verify ETAs and/or expected in-stock dates.

5. What are your Order Processing Times?

Most orders ship within 2 to 3 business days prior to shipping. Some brands items may take longer. Please refer to our Shipping Info for more information or contact us if your order is urgent.

6. Where do orders ship from?

Most orders ship from our warehouses in Los Angeles, CA, Ontario, CA, Texas, Oregon, and Ohio.

7. How are orders shipped?

We ship via both USPS and UPS depending upon the weight and quantity of items ordered. We offer USPS First Class, USPS Priority Mail, USPS Priority Mail Express, UPS Ground, UPS 3-Day Select, UPS 2nd Day Air, UPS Next Day Air Saver, UPS Next Day Air, and UPS Next Day Air early. 

Please refer to our Shipping Info for more information.

8. What forms of payment do you accept?

We accept most major credit/debit cards including American Express, Visa, MasterCard, Discover, and P-cards. We accept Google Pay, Apple Pay, Shop Pay. Not all payment options may be shown at check out. If your desired payment method is not showing up at checkout, please email us and we can email an electronic invoice.

9. Do you accept purchase orders (PO)?

Yes, we accept purchase orders from approved business customers, ASI, PPAI, SAGE members. Please call or email all formal purchase orders to We will contact you once received to process and with any questions. We do not offer terms unless approved in advance.

10. Can you ship my order blind?

Yes, we offer blind and drop-shipping on most orders. Please include a note on the order at checkout or email us the order number and we can add a note to the order to ship blind. We value our customers and will ensure no identifying information is listed on the shipping label, box, or packing slip.

11. Can I change or cancel my order?

We can only change or cancel some orders within 30 minutes of the order being placed. We are not able to change or cancel orders beyond this time frame and all orders will be processed/shipped as originally submitted.

12. Do you offer terms or credit?

We offer terms/credit to select customers with approved credit applications on file. Please email us at with subject line: terms to request an application. 

13. Do you ship to APO/FPO addresses?

Yes, for select styles/brands, we do ship to APO and FPO addresses via USPS.

14. Do you offer rush shipping?

Yes, for rush shipping, please select UPS 2nd Day Air, UPS Next Day Air Saver, UPS Next Day Air, or UPS Next Day Air early in order to receive you order sooner. Rush orders will be prioritized and processed within 1-2 business days. Please add a note at checkout or email us as well for any rush requests. We cannot always guarantee rush shipping will be available due to elevated volumes around the holidays and other circumstances.

Please refer to our Shipping Info for more information.

15. Do you ship internationally?

Yes, we ship via UPS, DHL and USPS internationally. Please allow a few additional business days for shipping time to countries outside the United States. Orders will be shipping from Los Angeles, California. Customs and Duty are not included in the shipping cost and responsibility of the customer where applicable.

16. Do you offer samples?

Yes, you may purchase samples on select items at published cost on the website. We do not have a minimum on most items. For faster service, please place your order online. You may also email us at and list the items, styles, colors, and shipping address. Once received, we can process a sample order.

17. Do you color match or offer exact colors?

We accurately display the color of each product on this website to the best of our ability. However, due to color calibration differences between computer displays, we cannot guarantee that the color you see will be an exact color of the product you receive. Furthermore, there may be slight color variations in the manufacturing process and final product.

18. Do you offer any price match guarantee?

Yes, we do. We offer a 100% price match guarantee on select brands/items. If you find the same item on another website for cheaper, in-stock, we may be able to match and/or beat the price by up to 10%. This offer is limited to select styles and excludes certain brands due to manufacturer restrictions. Please email us at for more information and complete terms/limitations. Items must currently be in stock on other retailer's websites and the same quantity available for purchase.

19. Is your inventory in real time? 

We do our best to maintain updated and accurate inventory, but cannot guarantee that all items/styles/colors/quantities will be in stock at the time orders are placed. As we are a B2B wholesaler, warehouse inventory is updated electronically, but for select brands/styles/colors, which may ship from the manufacturer and/or be subject to stock on hand, inventory quantities may be limited and inventory listed on the website may not be in real-time/live. We will notify you if any items ordered are short, on backorder, etc. If you need to check exact inventory or stock on a particular item/style/color, email us at and we can verify.
20. Are there any available coupons or discounts?

Yes, we offer coupons, discounts, and promotions from time to time. Please sign up for our mailing list and check our discounts and promotions page. Also, email to see if we have any updated discounts or promo codes available. 

21. Is there a minimum order for custom orders and custom hats?
For blank orders, there is no minimum on most styles and items. For custom logo hats and embroidery orders, there is normally a minimum of 24 hats per same logo and thread color.

22. How do I submit a custom order for custom hats?
For custom logo hats, custom orders, and embroidery, please visit our Custom Logo page or email with the below information. Once we receive, a representative will respond within 12-24 hours with more info and a quote. We can send a digital mockup for approval within a few business days.

1. Item/Style #
2. Colors/Quantities
3. Logo File (PDF, JPEG, PNG, PSD, or EPI)
4. Any Notes or Specs
5. Shipping Zip Code
6. Project Deadline/Delivery Date

23. Are your hats all genuine and authentic?
Yes, all of our hats and caps come directly from the manufacturer and are 100% authentic and genuine. All hats are in brand new condition and we strive to provide the highest quality merchandise.

24. I have a general question about copyright and trademark laws for custom logo hats or custom logo apparel I want.

When artwork is submitted by or on behalf of a Purchaser or Customer for production of an order, The Park Wholesale assumes that the artwork submitted is in full compliance with the laws governing copyright, trademark, and other intellectual property rights of any third party. Notwithstanding any provision in any purchase order, including any integration clause or other disclaimer, by submitting artwork in connection with an order, a Purchaser or Customer shall be deemed to have agreed to indemnify, defend and hold harmless The Park Wholesale from any claim, damages or cost based on any alleged breach of any copyright, trademark or other intellectual property right of a third party arising from or related to The Park Wholesale's use of such artwork in connection with such order. When artwork is submitted by or on behalf of a Purchaser or Customer, this provision shall be deemed both a separate agreement formed upon the submissions of such artwork (and not superseded by any integration clause in a purchase order) and also a provision that is integrated into and made a part of each purchase order submitted by a Purchaser or Customer.