Frequently Asked Questions (F.A.Q)
Frequently Asked Questions (F.A.Q.)
1. How do I contact you with questions?
For general inquiries, email us at email@example.com
For quotes, inventory, & other questions, email us at firstname.lastname@example.org
For order status, email us at email@example.com
For accounting and billing questions, email us at firstname.lastname@example.org
We respond to most emails and questions within 12-24 hours and look forward to working with you.
2. Are you open to the public? Do I need to set up an account to order?
Yes, we are open to the public. No account is required to place an order. For tax exemption on orders, please email a copy of a seller's permit, resale certificate, or business license. We will update to the account on file and please allow 1 business day for processing.
3. Do you have a minimum order?
There is no minimum order on most items we carry. For select brands/styles, which may ship from the manufacturer and/or are only sold in case quantities, there may be a minimum order required of 12 units per same color/style. Please email us to verify if needed.
4. Do you accept backorders?
Yes, we do accept backorders on most items we carry. Please email us at email@example.com to submit a backorder. Due to ongoing manufacturing and shipping delays, backorders may require some time to process and ship. Please email us to verify ETAs and/or expected in-stock dates.
5. Where do orders ship from?
Most orders ship from our warehouses in Los Angeles, California, Ontario, California, and Texas.
6. How are orders shipped?
We ship via both USPS and UPS depending upon the weight and quantity of items ordered. We offer USPS First Class, USPS Priority Mail, USPS Priority Mail Express, UPS Ground, UPS 3-Day Select, UPS 2nd Day Air, UPS Next Day Air Saver, UPS Next Day Air, and UPS Next Day Air early.
7. What forms of payment do you accept?
We accept most major credit/debit cards including American Express, Visa, MasterCard, Discover, and P-cards. We accept Google Pay, Apple Pay, Shop Pay, and PayPal. If your desired payment method is not showing up at checkout, please email us and we can email an electronic invoice.
8. Do you accept purchase orders (PO)?
Yes, we accept purchase orders. Please email all formal purchase orders to firstname.lastname@example.org. We will contact you once received to process and with any questions.
9. Can you ship my order blind?
Yes, we offer blind and drop-shipping on most orders. Please include a note on the order at checkout or email us the order number and we can add a note to the order to ship blind. We value our customers and will ensure no identifying information is listed on the shipping label, box, or packing slip.
10. Can I change or cancel my order?
We can only change or cancel orders within 30 minutes of the order being placed. We are not able to change or cancel orders beyond this time frame and all orders will be processed/shipped as originally submitted.
11. Do you offer terms or credit?
We offer terms/credit to customers with approved credit applications on file. Please email us at email@example.com with subject line: terms to request an application.
12. Do you ship to APO/FPO addresses?
Yes, for select styles/brands, we do ship to APO and FPO addresses via USPS.
13. Do you offer rush shipping?
Yes, for rush shipping, please select UPS 2nd Day Air, UPS Next Day Air Saver, UPS Next Day Air, or UPS Next Day Air early in order to receive you order sooner. Rush orders will be prioritized and processed within 1-2 business days. Please add a note at checkout or email us as well for any rush requests. We cannot always guarantee rush shipping will be available due to elevated volumes around the holidays and other circumstances.
14. Do you ship internationally?
Yes, we ship via UPS and USPS internationally. Please allow a few additional business days for shipping time to countries outside the United States. Orders will be shipping from Los Angeles, California.
15. Do you offer samples?
Yes, we offer samples for a small fee/flat rate. Please email us at firstname.lastname@example.org and list the items, styles, colors, and shipping address. Once received, we can process a sample order.
We accurately display the color of each product on this website to the best of our ability. However, due to color calibration differences between computer displays, we cannot guarantee that the color you see will be an exact color of the product you receive. Furthermore, there may be slight color variations in the manufacturing process and final product.
17. Do you offer any price match guarantee?
Yes, we do. We offer a 100% price match guarantee on select brands/items. If you find the same item on another website for cheaper, in-stock, we will match and/or beat the price by up to 10%. This offer is limited to select styles and excludes certain brands due to manufacturer restrictions. Please email us at email@example.com for more information and complete terms/limitations. Items must be currently be in stock on other retailer's websites.
18. Is your inventory in real time?
We do our best to maintain updated and accurate inventory, but cannot guarantee that all items/styles/colors/quantities will be in stock at the time orders are placed. Warehouse inventory is updated electronically, but for select brands/styles/colors, which may ship from the manufacturer and/or be subject to stock on hand, inventory quantities may be limited and inventory listed on the website may not be in real-time/live. We will notify you if any items ordered are short, on backorder, etc. If you need to check exact inventory or stock on a particular item/style/color, email us at firstname.lastname@example.org and we can verify.
19. Are there any available coupons or discounts?
Yes, we offer coupons, discounts, and promotions from time to time. Please sign up for our mailing list and check our discounts and promotions page. Also, email email@example.com to see if we have any updated discounts or promo codes available.
20. Is there a minimum order for custom orders and custom hats?
For blank orders, there is no minimum on most styles and items. For custom logo hats and embroidery orders, there is normally a minimum of 24 hats per same logo and thread color.
21. How do I submit a custom order for custom hats?
For custom logo hats, custom orders, and embroidery, please email firstname.lastname@example.org with the below information. Once we receive, a representative will respond within 12-24 hours with more info and a quote. We can send a digital mockup for approval within a few business days.
1. Item/Style #
3. Logo File (PDF, JPEG, PNG, PSD, or EPI)
4. Any Notes or Specs
5. Shipping Zip Code
6. Project Deadline/Delivery Date
22. Are your hats all genuine and authentic?
Yes, all of our hats and caps come directly from the manufacturer and are 100% authentic and genuine. All hats are in brand new condition and we strive to provide the highest quality merchandise.