Frequently Asked Questions (F.A.Q)
1. How do I get $100 off my 1st order?
Email us at email@example.com for up to $100 off your 1st custom order. For 20% off your 1st blank order, use code: 220 at checkout.
2. Do you offer coupons and discounts?
Yes, we do from time to time. Please sign up for our mailing list and check our website around the holidays for special offers.
3. Do you have a minimum order?
For blank hat orders, we do not have a minimum. For custom hat orders, we have a minimum of 12 hats. We sell in bulk and volume quantities in order to maintain the lowest prices possible.
4. How long does it take to receive my order?
Most orders are processed and shipped within 1-2 business days depending upon the current warehouse order level. Shipping normally takes between 2 to 4 business days depending on the customer's address and location. Weather and other factors may affect actual delivery times.
5. How are orders shipped?
We ship via both USPS and UPS depending upon the weight and quantity of hats ordered. Most orders will ship from our warehouses, which are located near Los Angeles, California. We offer USPS Priority Mail, USPS Priority Mail Express, UPS Ground, UPS Next Day Air, U
6. Do you offer rush shipping?
No, normally we do not, but if you need hats by a certain deadline, we'll be more than happy to work with you and get them shipped via the quickest available method.
7. Do you ship internationally?
Yes, we ship via UPS and USPS internationally. Please allow a few additional business days for shipping time to countries outside the United States. Most orders will be shipped from our warehouses located near Los Angeles, California.
8. Can I get sample hats before ordering from you?
Sure, we would love for you to get a feel for our hats before purchasing. Email the sample hats and colors you're interested in to firstname.lastname@example.org. A small sample fee may apply.
9. Do you offer any price match guarantee?
Yes, we do. We offer a best in class 110% price match guarantee. If you find the same hat on another website for cheaper, we will match and/or beat the price by up to 10%. Email us at email@example.com
10. What is the best way to get in touch if I have a question?
For general inquiries, email us at firstname.lastname@example.org
For quotes and custom orders, email us at email@example.com
We respond to most requests within 24 hours and look forward to working with you!
11. What type of hats should I purchase?
Please see our hat guide for an overview of the different types of hats we sell here. We carry many different styles such as dad hats, baseball hats, snapbacks, trucker hats, etc. We want you to be confident in your decision, so feel free to contact us with any questions.
12. I can't find the hat I want. Do you carry other hats not on the website?
We carry several other hats, which are not listed on the website. If you're looking for a particular hat, please send us a picture, name, and description if possible, and we'll do our best to get the hat for you at the best price.