Frequently Asked Questions (F.A.Q)

 Frequently Asked Questions (F.A.Q.)

1. Are there any available coupons or discounts?

Yes, we offer coupons, discounts, and promotions from time to time. Please sign up for our mailing list and check our discounts and promotions page:

2. Are you open to the public? Do I need to set up an account to order?

Yes, we are open to the public. No account is required to place an order.

3. Do you have a minimum order?

No, for blank orders, there is no minimum. You may order 1 hat or 100+ hats - however many you'd like. For custom hat orders, we have a minimum of 12-24 hats depending upon the logo, hat styles, etc. 

4. How long does it take to receive my order?

Most orders are processed and shipped within 1-3 business days depending upon the current warehouse order level. Shipping normally takes between 2 to 6 business days depending on the customer's address and location. Weather and other factors may affect actual delivery times. Due to COVID-19, there may be shipping related delays. 

5. How are orders shipped?

We ship via both USPS and UPS depending upon the weight and quantity of hats ordered. Most orders will ship from our warehouses, which are located in Los Angeles, California and Santa Monica, California. We offer USPS First Class, USPS Priority Mail, USPS Priority Mail Express, UPS Ground, UPS 3-Day Select, UPS 2nd Day Air, UPS Next Day Air Saver, UPS Next Day Air, and UPS Next Day Air early.

6. Do you offer rush shipping?

Yes, for rush shipping, please select UPS 2nd Day Air, UPS Next Day Air Saver, UPS Next Day Air, or UPS Next Day Air early in order to receive you order sooner. Rush orders will be prioritized and processed within 1-2 business day. Please add a note at checkout or email us as well for any rush requests. We cannot always guarantee rush shipping will be available due to elevated volumes around the holidays and other circumstances. 

7. Do you ship internationally?

Yes, we ship via UPS and USPS internationally. Please allow a few additional business days for shipping time to countries outside the United States. Most orders will be shipped from our warehouses located near Los Angeles, California.

8. Do you offer samples?

Yes, we offer samples for a small fee. Please email us at and list the hat styles/colors you'd like along with your shipping address and we can process a sample order.

9. Do you offer any price match guarantee?

Yes, we do. We offer a best in class 110% price match guarantee. If you find the same hat on another website for cheaper, we will match and/or beat the price by up to 10%. This offer is limited to select styles and excludes any Yupoong, Richardson, FlexFit brands, and other select items/brands, etc. Please email us at for more information.

10. How do I contact you with any order questions?

For general inquiries, email us at
For quotes and custom orders, email us at
We respond to most emails and questions within 24-48 hours. We look forward to working with you.

11. What type of hats should I purchase?

Please see our hat guide for an overview of the different types of hats we sell here. We carry many different styles such as dad hats, baseball hats, snapbacks, trucker hats, etc. We want you to be confident in your decision, so feel free to contact us with any questions.

12. I can't find the hat I want. Do you carry other hats not on the website?

We carry several other hats, which are not listed on the website. If you're looking for a particular hat, please send us a picture, name, and description if possible, and we'll do our best to get the hat for you at the best price.